Return & Refund Policy

Definitions

For the purposes of this Return & Refund Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to FAHFAH LIVING SDN. BHD. (Company No. 202601024617 (1686714-M)).

  • “Goods” refers to the items offered for sale through Our website.

  • “Orders” means a request by You to purchase Goods from Us.

  • “Service” refers to the online store operated by FAHFAH LIVING SDN. BHD.

  • “You” means the individual accessing the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service.

Return Policy

We want You to be satisfied with Your purchase.

If You are not completely satisfied with the Goods received, You may request a return within 30 days from the date You receive Your Order.

To be eligible for a return, the Goods should:

  • Be returned within 30 days of delivery.

  • Be in their original condition.

  • Be clean and free from unnecessary damage caused after delivery.

  • Include all original accessories, manuals, and packaging where applicable.

  • Be accompanied by proof of purchase or the Order confirmation.

Once Your return request is received, We will review the information provided and advise You on the next steps.

Refund Policy

After the returned Goods have been received and inspected, We will notify You of the outcome of Your refund request.

If approved, refunds will be processed using the original payment method whenever reasonably possible.

Depending on Your financial institution or payment provider, the time required for the refunded amount to appear in Your account may vary.

Refunds will only be issued after the returned Goods have been successfully inspected and approved.

Exchanges

If You receive an incorrect item or wish to exchange an eligible product, please contact Us within the applicable return period.

Exchange requests are subject to product availability at the time the request is processed.

If the requested replacement product is unavailable, an alternative solution may be offered where appropriate.

Order Cancellation Policy

Orders may be cancelled within 12 hours of being placed.

Cancellation requests received within this period will be reviewed as soon as reasonably possible.

If the cancellation request is approved, any payment received will be refunded through the original payment method where applicable.

Requests submitted after the 12-hour cancellation period may not be eligible for cancellation if Order processing has already commenced.

Inspection of Returned Goods

All returned Goods are subject to inspection upon receipt.

We reserve the right to determine whether the returned Goods satisfy the requirements of this Policy before approving a refund or exchange.

Processing Time

We aim to review return, refund, and cancellation requests as promptly as possible.

Processing times may vary depending on:

  • Verification of the Order

  • Inspection of returned Goods

  • Payment provider processing times

  • Public holidays or operational circumstances

Damaged or Incorrect Goods

If You receive Goods that are damaged during delivery or You receive an incorrect item, please contact Us promptly after receiving the Order.

To assist Us in resolving the matter efficiently, please provide:

  • Your Order number

  • A description of the issue

  • Clear photographs of the Goods and packaging (where applicable)

We will assess the situation and determine an appropriate resolution.

Changes to This Policy

We reserve the right to amend or update this Return & Refund Policy at any time.

Any changes will become effective immediately upon publication on Our website.

Your continued use of the Service following any updates constitutes acceptance of the revised Policy.

Contact Us

If You have any questions regarding this Return & Refund Policy, please contact Us:

FAHFAH LIVING SDN. BHD.
Company No.: 202601024617 (1686714-M)

Address:
NO.4B JALAN ENAU 15 TAMAN TERATAI 81300 SKUDAI JOHOR 

Email: fahfah-living@outlook.com